The Adelaide Oval Stadium Management Authority strives to deliver all South Australian’s and visitors an exceptional customer experience.
Adelaide Oval is a fully accessible venue with all stands accessible via stairs, escalators, and lifts. Accessible seats are located on various levels in each stand accommodating accessible patrons, their carers and guests.
Access Facilities
Entry
- All main entries to the stadium (South, East, North and West) are accessible for wheelchair users, semi-ambulant visitors and those accompanied by assistance animals. Ramps and lifts are used extensively around and within Adelaide Oval to provide safe access for wheelchair or mobility impaired visitors. Ramps are located near all stairs and lifts are located near all escalators.
Accessible Seating
- There are 275 seats for wheelchair users with flexible seating for personal assistants, companions or guests. Each accessible space (800 X 1300mm) is ground marked. These seats are distributed in various groupings on all public and corporate levels throughout Adelaide Oval.
- There are 119 Easy Access seats that provide extra space suitable for people who use mobility aids, people who require extra space and for those accompanied by assistance animals. Easy Access seats are available on the East Stand (Levels 1,3,5), South Stand (Levels 1,3,5), the Northern Mound and in corporate areas.
- Please ensure that your powered wheelchair or scooter is fully charged as there are no charging points within the public seating areas.
- To book these seats please inform the ticketing agent of your access requirements. Phone 1300 665 915 for further details.
Ticket Offices
- Ticket offices are located outside the entry gates to Adelaide Oval. There is one accessible ticket window located near each entrance fitted with hearing loops and an accessible height counter.
Hearing Assistance
- Alert Ticketek to your hearing access requirement when booking.
- Hearing assistance is available in the seating areas via infrared neck loop receivers available at the accessible ticket counters. If you wear a hearing aid, hearing loops are available at the following function rooms and bars: William Magarey Room, Premiership Suite, MG Suite One, Committee Room, SMA Boardroom, Gil Langley Room, Leigh Whicker Room, Ian McLachlan Dining Room and the Phil Ridings Bar.
Assistance Animals
- Assistance animals are welcome at Adelaide Oval. There are 119 Easy Access seats throughout the Oval designed to be able to accommodate assistance animals.
Catering Outlets
- All concessions, bars and food outlets have accessible height counters and clear signage to indicate location and how to use the facilities.
Toilets
- Unisex accessible toilets are located near all male and female toilets. In total, there are 41 of these facilities. They are signed with raised tactile/Braille signs that also tell which way you can transfer onto the pan. RH means that you can transfer to the right and LH means to the left, so there will be a toilet to suit your requirements.
- There are also 77 cubicles within male or female toilets that have extra space with the door opening outwards if you use a walking frame or another mobility aid. These toilets, marked with a mobility aid symbol, also have short grab rails on both sides of the cubicle to assist in getting on and off the toilet.
- Male urinals also have these short support rails at each end to support you and your mobility aid.
Video Screens
- Adelaide Oval has three large video screens for close-up vision of the action and all public information messages.
ATMs
- ATMs at Adelaide Oval have overhead signs and accessible features. Located outside the Southern Gate in Telstra Plaza, ATMs include one atmx by Armaguard and one by BankSA with Prosegur protection.
Parenting Rooms
- There are 11 baby change tables in the public areas mounted at accessible heights. All doors into parenting rooms and toilets have good circulation space.
How do I access my seat?
| Stand | Access |
|---|---|
| South | Escalators located inside south gate with access to levels 1, 3, 4 & 5 Lifts located adjacent the south gate to levels 1, 3, 4 & 5 Stairs located inside south gate with access to levels 1, 3, 4 & 5 |
| East | Escalators located inside south gate with access to levels 1, 3, 4 & 5 Lifts located adjacent the south gate to levels 1, 3, 4 & 5 Stairs located inside south gate with access to levels 1, 3, 4 & 5 |
| West | Escalators located on the western walkway with access to levels 1, 2, & 3 Lifts located at the back of the western stand with access to levels 1, 2, 3 & 4 Lifts located at the back of the western stand with access to levels 1, 2, 3 & 4 |
Ticketing and Drop Off and Pick Up Information
Accessible ticketing sales and enquiries should be directed to the Ticketek Special Needs Hotline on 1300 665 915.
- Please identify yourself as a visitor with disability when booking tickets and advise ticketing staff of any access requirement.
- Ticketek is the only authorised ticketing agent for Adelaide Oval events.
- Ticket prices, conditions and seating configurations will vary depending on the event. Please visit the specific event page for more details.
On Event Day – Ticketing
- Ticket counters are located on the Southern Plaza, the East Gate and the North Gate (access from Pennington Terrace).
- People with mobility impairments who intend to buy or collect tickets on the day of the event are advised to telephone 1300 665 915 for further details.
For further ticket information on accessible seating, companion card and concession bookings, please phone 1300 665 915.
On Event Day – Drop Off and Pick Up
Disability drop off and pick up zones for event days are located on:
- War Memorial Drive, out the front of Next Gen Health Clubs and Tennis SA, adjacent to Pinky Flat. This drop off zone must be accessed from the western side via Montefiore Road or Morphett Street Bridge (disability permit holders only).
- King William Road, adjacent to the East Gate for north-bound traffic. For post-game access, enter via Sir Edwin Smith Avenue from the Kermode Street/Brougham Place intersections with your disability parking permit ready to gain entry through the roadblock.
- Pennington Terrace (northern end of Adelaide Oval).
Permits for this can be obtained by contacting Services SA.
Other Access Considerations
Insurance
- It is recommended that users of wheelchairs, powered wheelchairs and scooters at Adelaide Oval are insured for third party damage to people and property.
Assistance
- If you require assistance at any time please ask a member of the event day staff or the security team.
Evacuation Procedures
- Please note that, in order to ensure the effectiveness of any emergency evacuation, all upper levels of Adelaide Oval have space allocated for mobility aid users. Follow the directions on the screens to find the location nearest you, usually near the closest lift banks to your seating area.
- Emergency evacuation information will also be captioned and in Auslan to provide inclusive coverage to all people attending events.
Frequently Asked Questions
A number of options are available for accessible parking on event days – please contact Adelaide Oval Reception on 08 8211 1100 for more information. For most major events, Adelaide Oval also runs courtesy golf carts for those patrons needing assistance in entering the ground from the designated drop-off zones on Pennington Terrace, King William Road and War Memorial Drive.
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Assistance animals are welcome at Adelaide Oval (identifiable with an official identification pass, medallion, coat or other recognised form of identification). There are 119 Easy Access seats throughout the stadium designed to be able to accommodate assistance dogs.
Did this answer your question?
Adelaide Oval has 275 places for wheelchair users and 119 Easy Access seats that provide extra space suitable for those who use mobility aids, who require extra space and for those accompanied by assistance dogs. These flexible seating options for personal assistants, companions or guests are located throughout the stadium.
All main entries to the stadium (South, East, North Gates) are accessible for wheelchair users, semi-ambulant visitors and those accompanied by assistance dogs. Ramps and lifts are used extensively around and throughout Adelaide Oval to provide safe access for wheelchair or mobility impaired visitors. Ramps are located near all stairs and lifts are located near all escalators.